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Excessive waiting times

Posted By Fazza

"Excessive waiting times"

About: Solihull Hospital / Colorectal surgery

(as a service user),

I had an appointment at 9. 30 but wasn't called for until 11. 00. I was then prepped and left for another 40 mins. At no time was I informed that there was any delay. I realize that things do not always go to plan but it would be nice to have been given some indication that my appointment was going to be considerably late.

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Responses

Response from Solihull Hospital 5 years ago
Solihull Hospital

Submitted on 15/10/2018 at 11:10
Published on nhs.uk at 12:06

Responded: 15.10.18

Dear Fazza

Thank you for taking the time to post your comments regarding Solihull Hospital.

I am extremely sorry that your experience was not satisfactory.

If you would be willing to provide further details of the particular ward or department, we can then advise the appropriate management team of your experience so they can make any necessary improvements.

You can contact a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

Kind regards

Patient Services Team

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