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Feeling upset at care given or lack of to a...

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"Feeling upset at care given or lack of to a..."

About: University Hospitals Of Leicester NHS Trust

My Grandma is about to leave the LEI I am rather upset about the lack of support given. My Grandma can not see and is over 80 yrs of age. Her food as just been put in front of her. No help unless family have been there. My grandad turned up to find her food still in front of her as no one had helped her. Not even to cut the meat up. Also just leaving her to go toilet on her own. She had a fall today due to trying to go in her own. I think that the hospital needs more training on helping blind people.

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Response from University Hospitals Of Leicester NHS Trust 5 years ago
University Hospitals Of Leicester NHS Trust

Submitted on 12/10/2018 at 17:09
Published on nhs.uk at 18:06

Dear reviewer,

Thank you for taking the time to leave your feedback. We are very sorry to read that you are unhappy with your Grandma's care.

We would like to look into this further for you and the best way to do this is via our Patient Information and Liaison Service (PILS). They will be able to look into your concerns and liaise with the relevant management teams for you.

Please contact our PILS department with some further information and one of the team will be able to assist you.

PILS free phone line: 08081 788337.

Their opening times are Monday to Friday 10am to 4pm (however if you leave a message they will contact you the following working day).

Alternatively, you can write to:

Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Or Email: pils@uhl-tr.nhs.uk

Kind regards

Communications Team,

Leicester’s Hospitals

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