"Poor care"

I was referred to the urgent eye clinic by my optician (Boots) who gave me a letter to take to A and E on 4th Sept. I could not blink/close my right eye without being in pain and had a permanent scratchy feeling in my eye. A and

E sent me to the urgent eye clinic who would not see me because the optician had not emailed even through I had a letter. I was seen the following day on 5th September 2018 and a foreign body was removed. The doctor on rotation ( I think) carefully examined my eye but could not locate the source of the problem. A more senior doctor reviewed the eye, found the problem and removed the foreign body under the eye lid. His attitude was very dismissive and it felt like I was wasting his time. He advised me to get some eye drops but then he saw some lying on the desk and said “here use these”. When

I got home, I opened the drops and they had already been used and seal was broken. As you can imagine I was quite dismayed by the whole experience. Boots not knowing that they had to email. A and E signposting straight to urgent eye clinic saying you have letter so you can go straight there and urgent eye clinic refusing to see me as “it isn’t a walk-in” and having to wait another day before being seen and then giving me used/open eye drops. It doesn’t feel like those involved are clear about the pathway or concerned about the quality of care.