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"lack of dignity and compassion shown"

About: Northern General Hospital

(as a service user),

I am currently an inpatient, on a ward in which there are six patients. 

I am utterly appalled to have just had to listen to a consultant telling a patient opposite that they have a terminal illness.   I deliberately use the word had to, as this was done in full earshot of everyone on the ward - with only the curtain pulled round to maintain an element of privacy. 

I think the person concerned should have been afforded the courtesy and the dignity of being told this news in private.   Furthermore, everyone else present should not have had to witness this.

The consultant appeared to have had some trainee doctors with them.  I think this is an appalling example to set potentially our doctors of tomorrow. 

Bad news of this nature may well be routine to many in this hospital, but each and every instance should be conducted in a manner that preserves the feelings and dignity of the person and persons affected.

God bless the person concerned.

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 5 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 16/11/2018 at 17:05
Published on Care Opinion on 19/11/2018 at 13:21


Thank you for leaving feedback and we are very sorry to learn of what occurred. We would be very grateful if you could contact our Patient Services Team on 0114 271 2400 or at pst@sth.nhs.uk to let them know which ward this occurred on. This will enable us to ensure the appropriate staff are made aware. Providing patient centred care is at the core of our values so it is crucial that we are able to share feedback such as this.

With thanks and best wishes

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