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Tier 2 MSK

Story from nhs.uk

"Tier 2 MSK"

About: North Manchester General Hospital

Today I took my elderly father to receive treatment at the Physiotherapy unit at North Manchester General.

This was his second visit.

I have to say from the initial enquiry at the unit a few months ago to today we have received nothing but considerate and dedicated care. From the reception/admin staff to the practitioner who administered his treatment.

They are always cheerful and polite on the telephone, and return calls when we have made enquiries.

The appointments have been at a time that is practical for us being able to get my father there.

Once there the waiting time has been absolutely in time with the appointment time and the practitioner exceptionally friendly, respectful and caring. The whole experience reassures an 88 year old gent with a hospital phobia and we could not ask for more.

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Responses

Response from North Manchester General Hospital 5 years ago
North Manchester General Hospital

Submitted on 18/12/2018 at 11:49
Published on nhs.uk at 13:06

Thank you for your comments which will be shared with the Physiotherapy team. The staff consistently strive to provide the best quality care they can, and are so glad when they meet the patients expectations.

Regards

Head of User Experience

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