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Prospect House / Westmister house Notts healthcare

Posted By prospect7a

"Prospect House / Westmister house Notts healthcare"

About: Community Forensic Services / Community forensic team

(as the patient),

I use Westminster house for appointments which is paert of the community forensics. the service there is top notch i would give it 100 out of 100. There has been some changes in the waiting room (top notch) the seating is good and a water machine the staff are fab when i ring the bell they answer straight away. I feel comfortable in there. the information on the tables is good also. I do think they need to play some music in the background.

the new signs  are also good

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Responses

Response from Peter Wright, Executive Director, Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 5 years ago
Peter Wright
Executive Director, Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 16/10/2018 at 07:08
Published on Care Opinion at 08:46

Thank you for this feedback prospect7a. It's good that you are having a good experience when you have appointments, especially the fact that you feel comfortable in the waiting room. I will discuss the music idea with the General Manager next time we meet. I am not sure about it because some patients might prefer quiet.


Best wishes.

Peter
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Response from Nottinghamshire Healthcare NHS Foundation Trust 5 years ago
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 16/10/2018 at 08:28
Published on Care Opinion at 08:47

Thank you so much for the feedback, we are pleased that you have found the changes to the reception at Westminster House to be positive. We made these changes following feedback we received from service users, we do have the facility to play music in the reception so I will look into this.


Thanks again for your feedback

Best Wishes

Jacky Chapman
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