"Incorrect Medical Details"

I registered with this practice when I moved to the area in the February of this year.

I enquired about the patient access app as I had this with my previous doctor and found it useful.

Since being with this practice it has never worked and no one seems to be able to help me with getting this sorted.

I asked one of the receptionists and she looked at me blank and said she didn't know how to sort this.

I had received a txt message saying that I was due a smear test and I booked an appointment of which this was cancelled twice by the surgery.

I saw the doctor last week for pains in my neck and shoulder to which he gave me cream and he then questioned me about why I was entitled to the flu jab.

I explained that I used to be my ex husbands carer but I was no longer and therefore not entitled. He looked at my records and told me that I was down as being a cardiac patient and that I also have brittle bone disease (none of this is true) he updated the details and then today I went for my smear test.

The receptionist was not very pleasant and I booked in and took a seat.

I was then called and when I saw the nurse she asked why I was there.

I explained that it was for a smear test and she then told me I was not due till 2020.

I asked why the surgery had contacted me and said I was due and she didn't know.

She then mentioned the flu jab again to which I explained that the details are wrong and I am not entitled to it.

Needless to say I am not very confident in this surgery and I am registering with another one.