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Ward h7 very good care ward b7 really bad time

Story from nhs.uk

"Ward h7 very good care ward b7 really bad time"

About: Salford Royal / Neurosurgery

I've been there a for brain tumor resection. I've after that on ward h7 the care was really good. But after 2 days moved me to ward b7 I've been ignored with my headaches. Buzzers not working. Need to wait long time for help

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Responses

Response from Salford Royal 5 years ago
Salford Royal

Submitted on 08/10/2018 at 15:03
Published on nhs.uk at 15:06

Dear Kris

Firstly, we're sorry to hear about the level of care you are experiencing on Ward B7 - we will look into the buzzers not working for you.

We always appreciate feedback on our staff and we're delighted to hear how well you were looked after on Ward H7.

We would be happy to share all of your feedback with the teams involved with your care, if you haven't already please could you contact our PALS service. The PALS team can be contacted on 0161 206 2003 or via email to pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Thank you again, and we hope you are recovering well from your operation.

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