"Fantastic care, information lacking"

Hi I was taken to Boston Pilgrim hospital last week. I was put on ward 5 a what a fantastic group of doctors and nurses you have on there. The care I got was great nothing was to hard to do and they sorted any problems out with a smile. But A& E is a pain I know it’s busy but to sit in a very small box for hours on a hard plastic seat when you are bleeding from your back passage was not right. After hours at last a nurse arrived with a trolley for me to lie on. The care is there and I know there is no way you can work with the 4 hour rule but please can somebody just keep us informed on what is going on. I wasn’t told for hours I was even stopping in hospital and it was so much better when I was allowed to lie down. When you are feeling ill just left alone the hours go so slowly. So to be told what is going on and what is happening in the next few hours would be so nice. Like I said when I was on the ward the care was fantastic and A& E the care was great but information from the A& E side was lacking and when you are ill it didn’t help