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"Disappointing"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Neurology

I have been under neurology now for 18 months and been shunted from specialist to specialist in that time. I was eventually "diagnosed" a week before Christmas 2017 where I was told to search for more information online about my illness. Whilst this can be forgiven before the holidays as it was communication, since then I was transferred to another consultant where the long waiting game started. I have only seen this new consultant a handful of times and the maximum amount of face time has been 7 minutes. I still have no official writen diagnosis, prognosis or treatment plan. I have however been receiving occasional treatment for the rare condition I have been told I have (Which i had to Google).

In the grand scheme of things, a diagnosis for this rare disease has been quick (Compared to others suffering that I found online) so applause for that small victory.

What staggers me is that every time i see him, it's a quick "hello" and every new symptom is met with "that's normal and the way of things now." Still no prognosis or even a talk over what the disease means for me. I have had no paperwork from him at all. Nothing. Neither has my gp. The communication and care and compassion shown has been none existent.

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Responses

Response from Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus 5 years ago
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Submitted on 02/10/2018 at 16:22
Published on nhs.uk at 19:06


Thank you for taking the time to share your experience. I’m sorry to hear that you aren’t happy with the progress of your prognosis or treatment. I’d like to help resolve this for you. Please make contact with our Patient Experience team on 0115 924 9924 ext 66623 or email QMCPET@nuh.nhs so that they can gather some more information from you so we can look into what can be done to improve your experience going forward.

Kind regards

Simon Parsons

Divisional Director for Surgery

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