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Appointment at day clinic

Story from nhs.uk

"Appointment at day clinic"

About: Queen Elizabeth Hospital Birmingham / Urology

I arrived early for my appointment.

As soon as I arrived I checked in and was attended to more or less straight away.

I got the impression that all the staff in the department worked well together.

I was really apprehensive about my visit however the consultant was excellent, listening to what I had to say and giving me very good and helpful advice regarding my condition.

I have acted on her advice and seen a considerable improvement as a result.

All in all I was very impressed with the attention I received from all staff from the receptionist, to the nursing assistants and then finally to the consultant.

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Responses

Response from Queen Elizabeth Hospital Birmingham 5 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 05/12/2018 at 11:22
Published on nhs.uk at 12:06

Steve, thank you for your 5 star rating of the Urology Department at Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior staff responsible for the department to share with their team members.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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