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Cardioversion team were amazing.

Story from nhs.uk

"Cardioversion team were amazing."

About: Eastbourne District General Hospital / Cardiology

Had to have a DC cardioversion procedure done at Eastbourne District General Hospital recently, I would really impressed with the staff that were doing the procedure - all the nurses involved on the day were kind, understanding and above all else gave off the vibe that they really did care about you.

They fully explained what the procedure entailed and gave you the option to not go ahead so there was no pressure, and was always given reassurance that they wouldn't go ahead if you didn't want to. After the procedure the nurses still kept the same level of care and made sure you were absolutely able to leave - they showed that they regarded your health when you were due to be discharged was more important then getting you out the door which was great.

Hopefully I don't need to have another Cardioversion but if I did, I would willingly have it done at Eastbourne again.

The nurses do an amazing job for the procedure, keep up the good work and thank you for a pleasant experience.

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Responses

Response from Eastbourne District General Hospital 5 years ago
Eastbourne District General Hospital

Submitted on 04/10/2018 at 08:47
Published on nhs.uk at 09:05

Thank you for taking the time to leave us such lovely feedback about your recent episode of care in the Cardiology Department at Eastbourne District General Hospital; it is very much appreciated. First and foremost we very much hope that you have, or are currently making, a speedy and comfortable recovery from your cardioversion procedure, and are well in your general health.

The Trust works hard to provide a high standard of care for all patients, and we are therefore delighted to read this was your experience. It is also our wish that these high standards are underpinned by the values of treating patients with kindness, compassion, dignity and respect, and so it is particularly pleasing to read that the nursing staff you came into contact with were professional, thoughtful and caring at every stage of your care pathway and committed to your well-being.

We will ensure your comments are shared with the Cardiology Team, as they will be absolutely thrilled to read how much you valued and appreciated the care they provided. We also wish you all the very best in your future good health.

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