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"Excellent service"

About: Gartnavel General Hospital / Elderly Medicine (wards 2a, 2b, 2c, 3a, 3c, 4c, 5c, 6a, 8a & 8c)

(as a service user),

My husband was transferred to Ward 3c from another hospital this year.  He was in a dreadful state both physically and mentally.  

The care provided by Ward 3c in the Cohort Room was excellent.  The management of delirium was of a very high standard and this was executed under the direction of Ward Sister Gemm.  Gemma’s attitude to patient care and family involvement is worthy of singling out on this review however we would like to extend our thanks to everyone involved in my husbands care.  

We now have my husband home, and I firmly believe that if my husband had not been moved to Gartnavel Hospital at the time he was then not only would we not have him home, he likely would not have survived.

Thank you to all the staff of ward 3c. 

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Responses

Response from Antje Hannah, Personal Assistant/Team Support, Patient Experience and Public Involvement, NHSGGC 5 years ago
Antje Hannah
Personal Assistant/Team Support, Patient Experience and Public Involvement,
NHSGGC
Submitted on 25/09/2018 at 16:18
Published on Care Opinion at 16:20


Dear CGG,

Thank you for sharing your feedback on Care Opinion. This must have been an emotional and difficult time for you and I am glad that the care your husband received was compassionate and attentive. I will ensure that your kind words are shared with the staff in Ward 3c at Gartnaval General Hospital. They will appreciate your thoughtfulness and will be happy to know that they were able to support you as well as your husband.

It is good to hear that your husband is now back at home and I wish you all the very best for your future.

Antje

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