"Awful"

Thank you for your comments. We are sorry that you have been disappointed with the standard of patient care you have received at Fisher Medical Centre. We are always looking for ways to improve our current systems and therefore value patient feedback. We do receive a high volume of calls throughout the week, especially on a Monday, Tuesday and Friday morning. The practice team answer the phones from 8am every day and we man as many phone lines as possible to minimise the length time a patient has to wait for their call to be answered. However, we are looking at different ways we can structure our phone system since merging with the other AWC Modality practices and we will make sure we take your comments into consideration. Many thanks.