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Mobile scanner great experience

Story from nhs.uk

"Mobile scanner great experience"

About: The Royal London Hospital / Neurology

I recently attended a weekend appointment for an MRI scan. The check-in process was swift and efficient, I was walked round by the receptionist to the mobile scanner and met very politely by 2 radiography staff. The radiographer introduced himself with ‘hello, my name is...’ and explained what to expect in a friendly and professional manner. It was overall a very efficient, professional and reassuring experience.

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Responses

Response from The Royal London Hospital 5 years ago
The Royal London Hospital

Submitted on 18/09/2018 at 15:22
Published on nhs.uk at 16:06

Thank you for sharing your experience at Royal London Hospital. We are pleased that you were happy with the care provided and we would like to share your feedback with the radiographer who you met on the day. We would like to request that you email our PALS department with your details - RLHPALS@bartshealth.nhs.uk or telephone 0203 594 2040

We look forward to hearing from you

Kind regards

Faith

PALS & Complaints Team

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