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"Waiting times for a child under 5"

About: Warrington Hospital / Accident and emergency

I was taken to Warrington hospital with my son as he had a very high temperature of 39 degrees which on the way increased to 39.5 as soon as I arrived I was told to sit down in a very unpleasant manner and I waited before my son was taken into triage 30 mins then I was told I had to administer Ibuprofen to my son instead of the triage nurse I have also been told I have to mow wait over 4 hours for my 2 year old to be seen by a Dr. This is highly unacceptable as he is very unwell which is why I was taken by ambulance due to his health deteriorating I have been told that there is no way for me to get home as I don't have any money or transport as I don't have any family who lives here or friends as they don't live anywhere near the area as they are further up north. I have been trying to explain to them that he has got worse and they have ignored this completely and told me to shut up and wait. And I will be seen when they are ready completely disregarding my son's health. I am not only shocked by this behaviour but angered that they don't even care that my son is getting worse.

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Responses

Response from Warrington Hospital 5 years ago
Warrington Hospital
Submitted on 30/01/2019 at 11:05
Published on nhs.uk at 12:06


Hello,

Firstly, we apologise for the delay in responding as we have been having problems connecting to this account.

Secondly, we are so sorry to read about your experience of your son's care. We would ask that you contact our PALS Team to discuss further to help us shape future care. Our PALS Team are independent and will feedback to the team your experience.

You can contact them on 01925 275512 or email: WHH.PALS@nhs.net

Regards

The Communications Team

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