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Thanks to you all, my father is now on the road to recovery

Posted By asteropeph84

"Thanks to you all, my father is now on the road to recovery"

About: Royal Cornwall Hospital (Treliske) / Cardiology South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

The Royal Cornwall hospital has provided my father with emergency, life saving cardiac stenting after falling unexpectedly ill whilst on holiday here- 

The hospital has been faultless.

The care provided has been 5* from start to finish, from the ambulance / paramedics who arrived within minutes, to the cardiac interventionatists, who were ready and waiting to treat my father immediately all of which undoubtedly saved his life.  The staff have been friendly and helpful from nursing staff to catering staff to doctors. There is nothing that could be improved in the care that has been provided and we cannot thank you enough for everything that you have done. 

Thanks to you all, my father is now on the road to recovery.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 5 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 19/09/2018 at 16:57
Published on Care Opinion at 17:49

Dear asteropeph84,

Thank you for taking the time to share your story and I am glad to hear your father is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 5 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 26/09/2018 at 08:12
Published on Care Opinion at 10:58

picture of Jess Saunders

Dear asteropeph84,

Thank you for sharing your heart-warming story with us, I'm so pleased to read that you found all the staff you encountered to be helpful and friendly in the Emergency Department at the Royal Cornwall Hospital. It must have been a very scary time for you and your family, and indeed your father whilst you were on holiday in the county but I am glad to see that the care you experienced was faultless and your father is recovering well.

I am replying to you as a member of the Patient and Family Experience team, but I will ensure that I pass on your kind words on to the relevant staff members, I'm am sure they will love to read your story as I have.

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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