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Visit on Thursday 13th September with swollen...

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"Visit on Thursday 13th September with swollen..."

I arrived at the centre at approximately 19:20 on Thursday 13th September. I was having difficulty swallowing and talking. I was met by a very nice receptionist who took my details and I was called through within minutes of arriving. I was seen by senior nurse practitioner who was very thorough and after the initial examination she advised she would be calling an ambulance to take me to hospital She gave me a shot of adrenaline and antihistamine. The ambulance arrived very quickly and after a few checks I was taken with my wife to A&E at Burton Hospital

I am at home now after being discharged at approximately 02:30 14th September

Please pass on my thanks to both the receptionist (Sorry I didn't catch her name) and to the nurse for such a speedy, professional and reassuring service.

Thanks

Alan Ratcliffe ( Martin)

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Responses

Response from Swadlincote Clinic 5 years ago
Swadlincote Clinic

Submitted on 14/09/2018 at 13:08
Published on nhs.uk at 14:06

Dear Martin

Thank you so much for taking the time to provide this excellent feedback about our Swadlincote Urgent Care Centre. I am pleased you had a good experience.

We try our best to provide a high level of friendly and timely care and we are always encouraged when patients take the time to tell us how we did.

I will ensure the Receptionist and Nurse Practitioner are made aware of your comments and I trust you are feeling much better.

Kind regards

Judith Brown

Patient Experience Manager (DHU Health Care)

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