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"accident & emergency nurse with bad attitude"

About: Dr Gray's Hospital / Emergency Medicine

(as the patient),

I had sprained my ankle and my foot had swelled up and a lot of bruising. went to A& E as it does state can deal with minor injuries out of GP hours, was seen by a nurse who took me through to a room not introducing themself and was very abrupt with me before even assessing me stating that I had come to A& E and people were having heart attacks and the waiting room was busy which it wasn't (10 people and 4 of the people were my family) and started to scold me and attitude was very abrupt and made me feel that I shouldn't be there but did examine my foot although clearly didn't want to just would rather talk down to me very abruptly I would not have spoken to a dog they way I was spoken to I only wanted someone to check that I hadn't broken it, very very disappointed in the way I was spoken to I should have just left but was in a lot of pain at the time of scolding 

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Responses

Response from Diane Vass, Nurse Manager Medicine & Unscheduled Care, Dr Grays Hospital, NHS Grampian 5 years ago
Diane Vass
Nurse Manager Medicine & Unscheduled Care, Dr Grays Hospital,
NHS Grampian
Submitted on 14/09/2018 at 20:56
Published on Care Opinion on 17/09/2018 at 11:59


picture of Diane Vass

Dear wab

Thank you for taking the time to make comment about your recent visit to A&E at Dr Grays.

I am very concerned about the way you were spoken to when you visited, this is not the behaviour I expect from the nursing staff. and would like the opportunity to speak with you further about your visit if you are able to.

I am very sorry that your visit to our A&E department was a negative experience.

I am not on duty until Monday, if you would like to speak to me please telephone me on 01343 567900. If I am not in the office please leave a message with contact details and I will return your call as soon as I can.

Kind Regards

Diane

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