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"An excellent service delivered by first class staff"

About: Queen Margaret Hospital / Ophthalmology

(as a carer),

My Mum had a second cataract operation at Queen Margaret Hospital in Dunfermline yesterday.   Despite just moving to a new temporary home and their first day of operation in a new clinical area (due to building works being carried out at the existing Cataract Unit),   all of the staff   worked very hard as a team to deliver a first class service to all patients including to my Mum.   All were efficient and courteous and my Mum left after her operation feeling very well cared for and looked after.  

On returning home we were called by the Primary Care District Nursing service to establish the after care being delivered to Mum.   NHS Fife should be truly proud of what is an excellent service delivered by first class clinical and administrative staff who clearly have a strong team ethos.   Well Done!

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Responses

Response from Ruth Robertson, Senior Charge Nurse, Ophthalmology, NHS Fife 5 years ago
Ruth Robertson
Senior Charge Nurse, Ophthalmology,
NHS Fife
Submitted on 14/09/2018 at 10:20
Published on Care Opinion at 15:22


picture of Ruth Robertson

Dear Mrs Organiser,

Many thanks for the very kind comments that you published on care opinion. It was very kind for you to take time out to comment on the care your mum received. As you noted we did just move out of our usual area that day, and I am very pleased that the staff were still able to deliver a first class service. It has been a busy time for us all and to receive comments like that is very heartening. We hope to be back in our new unit/theatre before Christmas. I hope your mum has recovered from her surgery and if there is anything we can do in the future please don't hesitate to contact me.

Kind Regards

Ruth

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