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Any wonder St Helens is becoming suicide...

Story from nhs.uk

"Any wonder St Helens is becoming suicide..."

About: North West Boroughs Healthcare NHS Foundation Trust

I phoned the mental health team 14 times over 15 days begging for help. In the end my final call when I was extremely distressed after being up all night looking at a cocktail of pills in front of me I was told "nothing we can do" I told the nurse I was suicidal and had all these pills and was desperate, "nothing we can do". Absolutely disgusting service and is it any wonder that a small town St Helens like St Helens is up near top of list for suicides in the whole of the UK.

Other reviews here are so similar, there is a major problem with mental health care here in my opinion.

I am very very lucky that I searched and found help via a charitable organisation because I was in a bad place and was desperate for help. Thankfully I am now in a much better place and my mental state is now stable.

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Responses

Response from Bev Donlan, Complaints, PALS and Compliments Co-ordinator, NWBH 5 years ago
Bev Donlan
Complaints, PALS and Compliments Co-ordinator,
NWBH

Submitted on 13/09/2018 at 16:48
Published on Care Opinion on 14/09/2018 at 09:24

Dear Anonymous

Thank you for the taking the time to post your comments. My name is Bev and I am a Complaints, PALS and Compliments Coordinator for the Trust.

I was very sorry to hear that you were unable to access support from our services. I would like to assure you that this is not the level of service we expect as a Trust and I apologise that this was your experience.

Your comments will be shared with the relevant team, to encourage learning from your feedback and we would welcome the opportunity to speak with you about this in more detail. If you would like to discuss this further, please contact myself or a member of our team;

My contact details are:

E-mail: complaints@NWBH.nhs.uk

Number: 01925 664004 / 01925 664450

My hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We sincerely value your feedback as this will help us to improve our services for other people in the future.

Kind regards

Bev Donlan

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