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Ent Surgery due to perforated eardrum

Story from nhs.uk

"Ent Surgery due to perforated eardrum"

About: Cumberland Infirmary / Ear, Nose and Throat

I Attended your Ent back in march for an operation due to perforated ear drum the care after the operation was very pooer and now been told

The perforation is bigger than what ent expected so been told that everything was okay in the beginning then to be told the perforation still there is very upsetting I know sofa anxiety panic attacks that after-care was very pooer

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Responses

Response from Cumberland Infirmary 5 years ago
Cumberland Infirmary

Submitted on 12/09/2018 at 09:36
Published on nhs.uk at 12:06

Thank you for taking the time to share your thoughts with the Trust.

I am very sorry that you had to have surgery in March due to a perforated eardrum, that must have a very anxious time for you, and painful.

We take all issues surrounding patient care very seriously and it is disappointing to read that you felt your after care at the time was poor.

It is totally understandable that you feel disappointed because the situation is unresolved and I am sorry this is contributing to your anxiety/panic attacks.

Again please accept my apologies that your care at the Cumberland Infirmary has not met your expectations.

With our best wishes

Alison Shaw-Daly

Patient Experience

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