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"Sincere Thank You"

About: Russells Hall Hospital / Respiratory medicine

I would just like to express my sincere gratitude for the care my father received recently on C5.

At 90 yrs of age, diagnosis of pneumonia and dementia the nursing staff treated him with respect/dignity and cared for him individually.

Even at the end of his life the staff treated us with compassion and empathy.

Particular thank you to the Sn N who endeavoured to arrange discharge in a timely manner on his first admission, the ward staff who respected our privacy and precious time we had left with him, and to the Ward Sister who showed compassion and understanding at the end.

The bereavement service who provide the most comprehensive easy to follow guidance and continue to show genuine compassion in what must be at times challenging and exhausting role .

From very appreciative relatives

Ian Sutton

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Responses

Response from Russells Hall Hospital 5 years ago
Russells Hall Hospital
Submitted on 10/09/2018 at 12:17
Published on nhs.uk at 13:06


Thank you so much for giving your feedback at what must be a very difficult time for you and your family.

It is very important to us that every patient is treated with the dignity and respect they deserve; and so we are absolutely thrilled that you felt as though the care we provided your father was of an exceptional standard.

We have passed on your kind words to the team involved who I know will be very touched to hear what an impact they made on your fathers final days.

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