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Caring nursing staff

Posted By Duff

"Caring nursing staff"

About: Royal Infirmary of Edinburgh at Little France / Acute Medical Unit

(as a relative),

My Mother-in-law was taken into Acute Medicine bay 7 at the weekend. The nursing staff (especially Lorraine) were very good at seeing to her needs and ours at the end of her life. They made sure she was comfortable and treated her gently and personally. They looked after us all at this very difficult time, providing us with tea/coffee. Offering us blankets & pillows, as we had been with her all day and night.

They kept us up-dated with her condition and gave us options and advice about her care.

Nurse Lorraine was exceptional.

The only regret was that she was in a ward with other patients. It would have been easier if she had been in a side room & more than 2 people could have been with her at a time.

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Responses

Response from Helen Wallace, Patient Experience Lead, Royal Infirmary of Edinburgh, NHS Lothian 5 years ago
Helen Wallace
Patient Experience Lead, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 10/09/2018 at 14:27
Published on Care Opinion at 14:41

Dear Duff,

Many thanks for taking the time to share your experience. I am so sorry for your loss.

I have shared your kind words with the AMU management team so that they can pass this on to their staff, in particular your lovely feedback for Lorraine. I am sure she will be delighted to know that she made such a difference at a very difficult time for you and your family.

Thanks again for sharing your story on Care Opinion.

Kind Regards

Helen

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