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Appalling service

Story from nhs.uk

"Appalling service"

About: York Medical Group

We were told in the first week of the birth of our daughter to call and make an appointment for my partners and child's six week check and immunization. For three weeks now we have been fobbed off and told to call back the following week. My daughter is 5 weeks on Monday and still no appointments. I will be transferring her back to my old doctors with myself and my partner. Shocking service especially with a new born!!

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Responses

Response from York Medical Group 4 years ago
York Medical Group

Submitted on 15/05/2019 at 10:36
Published on nhs.uk at 11:06

Thank you for your thoughts and due to the nature of comments section on NHS Choices means that we are not able to track and if you are satisfied with our response.

We encourage you to contact one of our sites directly and please be assured that we will do our very best to address your issue.

We would also encourage you to join our Patient Participation Group (details on our website) where our patients get an opportunity to raise concerns, areas of improvement and hold our management team to account.

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