"Lovely team in gynaecology"

Thank you for taking the time to leave us such lovely feedback about your recent episode of care in the Gynaecology Department at Conquest Hospital; we do appreciate it. The Trust works hard to provide all patients with a high standard of care, underpinned by the values in treatment of kindness, compassion, dignity and respect, and we are delighted to read this has been your experience, both recently and in the past. When patients attend hospital, they may often be worried, anxious, nervous or upset, and the kindness of staff can often help to settle some of those emotions, so it is pleasing to read the staff caring for you were thoughtful and gentle in their manner.

We will ensure your feedback is shared with staff, as they will be delighted to read the care they provide is valued and appreciated by patients.

Finally, we are very sorry to read that you were misdirected by reception staff; please accept our apologies for any distress or inconvenience this caused, together with our assurance that this matter will be raised with the appropriate manager to review for future patient care.

We wish you all the very best in your current and future good health.