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Excellence in care

Posted By Fitzgerald

"Excellence in care"

About: Golden Jubilee National Hospital Golden Jubilee National Hospital / General Surgery Golden Jubilee National Hospital / Pre-Op Assessments

(as a relative),

My mum had a right total knee replacement in May this year thanks to Mr Maheshwari and his team. 

It was with some concern that the surgeon agreed to perform the operation as mum is considered to be a 'high risk'....the day she was assessed was her 78th birthday and this was without a doubt the best birthday gift she has ever had!

From start to finish the staff involved in mum's care could not have been more welcoming, caring and reassuring. 

I would like to thank all staff in Orthopaedic Pre-assessment, Physiotherapy, Radiology and Ward 2 West, including Domestic and Portering staff, Anaesthetics, Theatre and Pharmacy.

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Responses

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 5 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 07/09/2018 at 15:05
Published on Care Opinion at 16:56

Dear Fitzgerald,

Thank you for the lovely feedback above in relation to your mother’s knee replacement. I was very pleased to read such lovely compliments. I will be sure to pass this onto Mr Maheshwari and the team. If you wish me to pass your compliments directly onto all those involved in your mother’s care, please email me her full name and date of birth paula.mcphail@gjnh.scot.nsh.uk and I am more than happy to do this.

I do hope she is recovering well.

With kind regards

Paula

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