"Fails to take patients' views seriously"

I have had various difficulties with this surgery. One of the practice nurses swore at me several times when I failed to bring the relevant documentation to an appointment. I also heard her berate another patient in the waiting room for failing to bring the relevant documentation.

Similarly, I recently telephoned for an emergency appointment One of the receptionists - no idea which one, as there are many - told me that I had to tell her what was wrong with me, before being allowed an appointment. I gave her the details requested and she subsequently stated that it wouldn't be classed as an emergency, as it 'sounds like period pain'. I was shocked and horrified, as presumably she has no medical qualification upon which to base her judgement. Furthermore, I haven't had a period in years!

I strongly feel the surgery has a certain type of culture where staff 'know best' and legitimate patient concerns are not taken seriously.

I have never written an online review before, but really feel the need to, in this instance. If you have the option of not using this practise, then I suggest that you don't! Or perhaps, chat to others and see how they find the place.