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"She went out of her way"

About: Mid Argyll Community Hospital and Integrated Care / Maternity/Midwifery Royal Alexandra Hospital / Maternity care (Ward 31)

(as a service user),

From the moment I contacted the Mid Argyll Maternity Unit I felt totally supported. I had various worries about this pregnancy and moreover about the birth given my age and number of children, however throughout I felt listened to and reassured. My midwife Karen had been my midwife with my other children and so I felt  that she  totally understood my journey. She went out of her way to make sure that I remained positive and calm; on 2 occasions she  even met me on her days off to do relaxation with me. She was always on the end of the phone if I needed help.  

I chose to have my baby in Paisley because my previous babies were posterior and my labours were protracted. The consultant organised for me to be induced at 39  weeks. Karen arranged to come down to Paisley for the birth and she helped deliver my baby into the world. The fact that my midwife was with me and that there was a continuity of care was fantastic. I was so grateful to the whole team who are so friendly and positive.

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Responses

Response from Fiona Campbell, Clinical Governance Manager, NHS Highland 5 years ago
Fiona Campbell
Clinical Governance Manager,
NHS Highland
Submitted on 03/09/2018 at 07:33
Published on Care Opinion at 10:38


Dear EllaA

Thank you for taking the time to write about your positive experience of midwifery care in Mid Argyll and your appreciative comments about Karen and the team.

I will make sure that Karen and the team are aware of your fantastic comments and how much you valued their care.

Best wishes to you, your new baby and family.

Fiona Campbell

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