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"So impressed with her skills and course of treatment"

About: Crosshouse Hospital / Accident & Emergency

(as the patient),


I turned up at E&E because I had excruciating pain in my left ankle.

Reception

Reception


already been to private Physio and they couldn't help because my Achilles tendon was to sore to touch, I ended up at A&E Crosshouse hospital kilmarnock. After a short wait

Waiting Time

Waiting time


 I was introduced to a specialist and my god I am so thankful this lady was working on that day, 

Staff skills

Staff skills


after an initial investigation she scanned my ankle area by using the ultra sound and she found my injury to be more severe than anyone had thought. my Achilles tendon had issues that she knew exactly what she was talking about. I was so impressed with her skills and coarse of treatment 

Treatment

Treatment


I would possibly have to go for a ultra sound guided injection in a few weeks. 

After getting the ultrasound guided injection and having to wear a moon boot and in crutches for 2 weeks the results are amazing, 

3 weeks of Physio rehabilitation and i'll be as good as new. 

Future plans

Future plans


Thanks to everyone that helped me get back on my feet at Crosshouse hospital in kilmarnock total professionals I can't praise them enough for helping me.

Team work

Team work

A special big thank you goes out to an amazing person in A&E waiting area 2 on Tuesdays I can't thank her enough she was very professional, caring, kind and considerate to name but a few, I will never forget you G.... thank you and your team so much and I wish you all the best in the future

 I will never forget the help they gave me I thought that I would never be the same again with the injury that I had.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 29/08/2018 at 17:51
Published on Care Opinion on 30/08/2018 at 09:30


picture of Eunice Goodwin

Dear MK7R,

This is delightful to read. I am so pleased you got such quick and effective relief and benefit from your visit. I know how difficult Achilles damage can be. I have passed your gratitude and praise to the team and I am sure it will make their day.

All the best for your onward recovery and thank you for taking time to share this on Care Opinion.

Eunice

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