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"Excellent and speedy care received in A&E"

About: Northumbria Specialist Emergency Care Hospital

My partner was admitted to A&E via an ambulance. From the paramedics who first treated him, to all members of staff who we dealt with that night, they were all very good. We were seen immediately and he was sent down for an x-ray and an MRI within a few hours. The treatment he received was very speedy and also thorough. Later on he was transferred to a private room for the night before being transferred to the RVI the next day. I can’t fault the A&E department in any way, although a difficult situation, the staff were caring and efficient and the department seemed well organised, friendly, and clean. We were thankful of receiving such good care.

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Responses

Response from Northumbria Specialist Emergency Care Hospital 5 years ago
Northumbria Specialist Emergency Care Hospital
Submitted on 28/08/2018 at 10:57
Published on nhs.uk at 12:06


Dear Sir/Madam,

Thank you for taking the time to tell us about your partners experience in our A&E department, I hope he is on the mend?

It is lovely to hear that your partner was well and so quickly looked after by the team in A&E, I will ensure they are given an opportunity to read your review. I will also share your comments regarding cleanliness to our domestic teams who will be equally thrilled.

All the best to you and your partner,

Jan

Janice Hutchinson

Service Improvement Lead

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