This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Excellent consultation at Cardiology

Story from nhs.uk

"Excellent consultation at Cardiology"

About: Purley War Memorial Hospital / Cardiology

Appointments running close to time.

An excellent consultation with a cardiology specialist but woeful admin.

Front desk staff aloof and unhelpful, incorrectly numbered tags for blood sample queuing and nobody answering phone which repeatedly cuts out after about 30sec.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 5 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust

Submitted on 01/11/2018 at 09:31
Published on Care Opinion at 11:31

Sorry for the delay in responding. I am pleased you had a positive consultation but I am sorry to learn of your experience regarding the admin staff. I have passed your comments to the senior staff responsible for the department so that they are aware of your concerns,

We value all feedback and the concern you raised will be shared with all staff.

Regards

Sarah Pritchard, Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k