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First Accident and Emergency visit

Story from nhs.uk

"First Accident and Emergency visit"

About: Royal Blackburn Hospital / Accident and emergency

I was suffering with acute abdominal pain yesterday evening, rang 111 after a short wait I spoke to the advisor who called an ambulance which arrived promptly. The ambulance crew were professional, friendly and thorough. On arriving at The hospital I had a short wait before being seen by the nurse, bloods and observations taken then taken to a cubicle and after another wait seen by the Dr.who again was polite friendly and thorough. In total I had contact with 2 ambulance crew, 4 nurses and 1 doctor, who were all kind, compassionate, caring and professional, they all explained what was happening, what they were doing and what would happen next, they involved me in my care from start to finish which was approx 4 hours. I was apprehensive, scared and in pain and had never been to Accident and Emergency before and only seen and heard the negative reports on TV news etc.Staff were brilliant, attentive to me and my family, BIG THUMBS UP👍

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 20/08/2018 at 11:17
Published on nhs.uk at 12:06

Thank you for taking the time to tell us about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital.

It is lovely to receive such positive feedback about your visit and to hear of the kind, compassionate and caring way you were treated by the staff.

We are delighted to pass your comments on to the staff who will very much appreciate your feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your visit then we would really value this so that we can try to make it like this for every patient using our services. You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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