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"Slow, uncooperative, and uncaring"

About: Medway Maritime Hospital / Endocrinology

There seems an unwillingness to liaise with internal departments who have an interest in the patient, as well as outside hospital specialists, despite requests by concerned relatives and invitations by those outside specialists. Staff provide minimal information and fail to address relatives concerns. Many staff seem unable to provide minimal services due to too many patients. A bare skeleton staff level on weekends means Physiotherapy service is suspended and no doctors can be found on the ward to speak to relatives or patients. Despite detailed prescriptions provided on admission required doses are missed due to pharmacy failure to provide medicine in a timely fashion.

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Responses

Response from Medway NHS Foundation Trust 5 years ago
Submitted on 14/08/2018 at 11:48
Published on Care Opinion at 13:33


Thank you for your comments. We are keen to find out more about your poor experience and would welcome you contacting our PALS team (patient advice and liaison service) on 01634 825004 or medwayft.pals@nhs.net.

Kindest regards,

The Patient Experience Team

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