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"A very unfortunate experience"

About: Dr Lawson & Partners

I tried to leave a review a few months ago - suprise suprise the PC brigade removed it.

Without using any strong language I felt this surgery was not suited at all especially with dealing with students , I went here with severe depression & my home doctor has dealt with that really well but when I was at the Portsmouth university I was made to sign up here - the doctor I saw was extremely patronising and I didn’t find him compassionate at all , especially for my condition and the receptionists are extremely rude , especially shouting on the phone and both the receptionist and the doctor were very robotic - I understand the need to be “professional” but there is a certain element of compassionate needed and a line between it - I tried to explain to the doctor about my condition and with me being a student he assumed I was a heavy drinker which is not the case at all - and I agree with the last survey made here too when they simply were like “what do you want us to do” mentality and when I explained my condition to the receptionist she asked if it was important enough to see a doctor - considering the implications I think I absolutely needed to see a doctor and I was just told to take some medicine which I had never even taken before overall a very upsetting experience.

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Responses

Response from Dr Lawson & Partners 5 years ago
Dr Lawson & Partners
Submitted on 09/08/2018 at 08:52
Published on nhs.uk at 10:05


Dear Patient

We are very sorry to read about your bad experience with The University Surgery.

We have no control over what is allowed to be written on the NHS choices website but do know that they have a inappropriate language policy which will not allow bad or inappropriate language to be used.

We would be grateful if you could contact the surgery so that we can investigate your experience further.

Kind regards

The University Surgery

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