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"A big thank you"

About: Musgrove Park Hospital / Trauma & Orthopaedics

I just wanted to thank everyone at MPH for the exceptional care that I have received over the past few weeks. I was admitted on Sunday 22 July with immense back pain and no movement in my legs. As I was already under treatment at the fantastic Beacon Centre for prostate cancer I later in the afternoon had an MRI scan which revealed a tumour growing on the inside of one of my vertabra which was compacting my spinal cord. The doctor very compassionately explained the situation to me and I was later seen by a member of staff who would be my surgeon, he reassured me and had already prepared a team for an emergency operation first thing on Monday 23rd July as he only had a small window of time before it would be irreversible. The operation was a success and I woke up in recovery feeling great, I even had a phone call with my wife! I can't believe how lucky I have been to receive such prompt treatment, without my surgeon and his team I would have been confined to a wheelchair for life. I then spent about 8 days on Hestercombe ward and was amazed at the care, kindness and compassion shown by everyone there from the nursing staff and physio's to the porters and cleaners they are all special and I will carry their names and faces with me forever. They all had a kind word and a happy smile, they brightened my days and made my stay more bearable than I could have imagined. It is down to these wonderful staff that MPH shines. May it shine on forever.

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Responses

Response from Karen Holden, Associate Director of Patient Centred Care, Patient Experience, Musgrove Park Hospital 5 years ago
Karen Holden
Associate Director of Patient Centred Care, Patient Experience,
Musgrove Park Hospital
Submitted on 08/08/2018 at 15:05
Published on Care Opinion at 15:41


picture of Karen Holden

Thank you so much for sharing your experience of the care you received with us. I have shared it with the staff groups mentioned today and I know they will be really lifted and touched by your words, thank you.

I hope your recovery continues smoothly and we really appreciate you taking the time to share your story.

Kind regards

Karen

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Response from Philip Shelley, Facilities Manager, Taunton and Somerset NHS Foundation Trust 5 years ago
Philip Shelley
Facilities Manager,
Taunton and Somerset NHS Foundation Trust
Submitted on 08/08/2018 at 17:25
Published on Care Opinion on 09/08/2018 at 10:56


picture of Philip Shelley

Thank you for your kind email which gives the Portering and Cleaning Teams such encouragement in the knowledge that they are appreciated in the role they play concerning patient recovery. Musgrove is extremely proud of the positive culture within our teams and communication from patients and visitors is welcomed to help us continually improve.

I hope that your recovery continues, thanks again

Kind Regards

Phil

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Response from Karen Holden, Associate Director of Patient Centred Care, Patient Experience, Musgrove Park Hospital 5 years ago
Karen Holden
Associate Director of Patient Centred Care, Patient Experience,
Musgrove Park Hospital
Submitted on 08/08/2018 at 18:32
Published on Care Opinion on 09/08/2018 at 10:59


picture of Karen Holden

Thank you for your positive comments. The MRI team are delighted to have been a small part of your positive experience at MPH. Best wishes and good luck for the future.

Best wishes,

Adam Turner Operational Manager

Diagnostic Imaging

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