"Rude and Abrupt - Cardiology"

Appointment Time 09:30 Date 02/08/2018

After waiting 1 hour 15 minutes my 80 year old mother was seen by a very unfriendly and rude consultant today. He made abrupt comments to her about her weight and her mobility scooter, this left her feeling very upset ,stressed , and vulnerable about the whole experience.

It was made worse all this was said with a total stranger in the room with the consultant who at no point was introduced to my mother, this is a breach of my mothers privacy.

My mother has been to many hospitals over the years with her ongoing heart condition, since she was 50 years old. I can honestly say I have never seen her so upset after seeing any consultants as she was today. I normally attend with my mother to help and support her however I could not get off work this day to bring her my daughter took her , however after such a long wait with a new baby my daughter left my mother to see the doctor alone now much to my regret.

After such a bad experience my mother is re thinking what to do going forward with her heath care. The consultant said to my mother why do you want a monitor fitted ! my mothers in heart failure her doctor recommend this to her. Again the consultant made my mother feel like she was there with her begging bowel and not entitled to have this procedure after working all her life and paying into the system ..

Rude, No Empathy , not in any way friendly , this should not be the case when working with people who need support and care in the NHS in this country . My mother should have been treated with respect and not made to feel upset and distressed from someone who's meant to make her feel at ease.

Very disappointed ..,