This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Disgraceful doctors surgery!"

About: Boroughbury Medical Centre

I have been at this surgery for 29 years (North Street), I am a blood donor and a bone marrow donor for the NHS. I recently moved a 5 minutes further and I receive a letter confirming I am no longer part of the catchment area and visit an NHS website, low and behold I did that and Boroughbury Medical Centre came up!! Absolutely disgusting, I have registered at another GP in town which is further away and they accepted me! I read the NHS website which advised if you are not within the catchment area it means the GP's are not obliged to visit you at home - Which is fine, but I was completely taken off the doctors register!! I have taken my complaint higher as I am disgusted, I do my best for the NHS and helping others by donating organs, blood and bone marrow and this is the thanks you get! Why do I pay my NI!?? I also work in town so this GP practice was perfect!! Absolutely joke, manager said she would call me back...did she heck!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Boroughbury Medical Centre 5 years ago
Boroughbury Medical Centre
Submitted on 09/08/2018 at 08:32
Published on nhs.uk at 10:05


Thank you for your feedback.

In response to your comments NHS Choices website provides you with GP Surgeries within the whole Peterborough Area however, each Practice has a defined boundary which is their patient catchment area and enables them to deliver full medical services effectively and safely.

We have looked into your comments and whilst we are able to provide you with a level of service as a patient who resides outside of our boundary area unfortunately without your details we are unable to proceed in this matter.

Please contact our Business Support Manager who will be able to assist you in this matter.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k