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They treated me how I would like everyone to be treated

Posted By oscarhm39

"They treated me how I would like everyone to be treated"

About: Crosshouse Hospital / Stroke Care Scottish Ambulance Service University Hospital Ayr / Accident & Emergency University Hospital Ayr / Combined Assessment Unit (CAU)

(as a service user),

The ambulance arrived promptly, taken to Ayr ED to be checked out and transferred to CAU at Ayr Hospital . In CAU the admitting doctor was excellent, her manner was gentle and patient.

Transferred to Crosshouse by ambulance, crew were compassionate with a great sense of humour.

3E staff both days and nights, nursing, medical support staff were great. I was treated kindly and without judgement.

The nursing staff, although very busy, ensured I was well and they treated me how I would like everyone to be treated. Very kind + caring. A team to be proud of.

I can't say enough positives. But also a big thanks to all,

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 31/07/2018 at 16:18
Published on Care Opinion at 16:54

picture of Alan Martin

Dear Oscarhm39,

Thank you for sharing these kind words on CareOpinion. I am glad to hear that all the staff that were involved in your treatment, from the Ambulance crews to the hospital staff, were all professional and caring. It is always nice for anyone to take the time to communicate these compliments and let us know that our staff are doing a good job.

I hope that you are recovering well and I wish you all the best!

Kind Regards

Alan

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Response from John Swiatczak-Steele, Assistant Director, University Hospital Ayr, NHS Ayrshire and Arran 5 years ago
John Swiatczak-Steele
Assistant Director, University Hospital Ayr,
NHS Ayrshire and Arran

Submitted on 01/08/2018 at 07:18
Published on Care Opinion at 09:28

Dear Oscarhm39

Thank you so much for your positive feedback of your experience within NHS Ayrshire & Arran.

As Alan stated in his response it is always good to receive feedback; our teams take them seriously and helps us to shape how we deliver our services.

I will ensure that you comments are passed onto the teams involved in your care at UHA.

Once again, many thanks.

Best wishes

John

John Swiatczak-Steele

Assistant Director of Acute Services, UHA

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Response from Christine Somerville, Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit, NHS Ayrshire and Arran 5 years ago
Christine Somerville
Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit,
NHS Ayrshire and Arran

Submitted on 02/08/2018 at 16:13
Published on Care Opinion at 16:18

Dear Oscarhm39,


Thanks very much for taking the time to post your comments on care opinion. It is great to hear the care from the start of your journey in Ayr Hospital and then from the ambulance crew transferring you to the acute stroke unit in ward 3E was excellent. At such a stressful time it must have been reassuring that the crew were compassionate as well as displaying a sense of humour.

I am delighted you found the care in ward 3E to be good from al the team. It is so important care is delivered to meet your individual needs. and I am glad this was your experience.


I will ensure your comments are shared with the team and I hope you are now recovering well.


Best Wishes

Christine

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