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Care Opinion

No drop off point at neurology department

Posted By where to park

"No drop off point at neurology department"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a carer),

First visit to this hospital

drove up to neurology department

no drop off point

man blocking road i assumed you had 

to be staff to enter

no signs advising who can park

back to car park 2

with a 84 year old disabled who struggles to walk 10 metres

my sister borrowed a wheelchair 

push from car park 2 to neurology

asked man who is blocking road who can

park here only visitors and patients

nice chap not his fault give me  hairmyres everytime.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 5 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 01/08/2018 at 16:19
Published on Care Opinion at 17:36

Dear where to park,

Thank you for getting in touch to let us know about your experience of the parking at the Queen Elizabeth and I completely understand your frustration that it wasn't completely clear to you where you were able to park or drop off closer to the Neurology Building.

I've asked the Facilities Manager for the site to provide some information about the signage and parking information that is provided to patients and visitors to the site and I appreciate you writing to us to highlight this issue - the only way we can make things better is if we know what is wrong in the first place!

We will come back to you again soon, but in the meantime, thanks again.

Best Wishes,

Lorna

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Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 5 years ago
We are preparing to make a change
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 06/08/2018 at 14:45
Published on Care Opinion at 16:58

Dear ‘where to park’,

I am very sorry to hear that you experienced parking challenges when visiting the Neurology Building due to a lack of clear signage.

A parking attendant is positioned at the turning to the Neurology Building to assist visitors to available spaces and prevent inappropriate parking that could reduce access. I am sorry that it was not clear that there is a drop off point directly outside the building and ‘patient and visitor’ spaces in the adjoining car park.

If you ever have cause to visit the campus again, I would like to take this opportunity to alert you to the Patient Transport Buggy Service that is in operation around the QEUH campus. The customised buggy (complete with wheelchair ramp and anchoring straps) can be requested from the dedicated call buttons within the ground floor exit of Car Park 1 (P1) or Car Park 2 (P2) – where you parked - adjacent to the location of the blue badge spaces. The Buggy Service will come and collect you and transport you to the main hospital entrance or the main entrance of other buildings on campus. On your return, reception staff would call the driver who would make their way over to collect and return you to the car park, or another building within the campus. You may find this service (which operates Monday to Friday, 8.30am to 4.30pm) of value to you.

You may have noticed that there is a number of works taking place within the Neurology Building area, and this will later include works to improve the road and front entrance area. When the works are completed, signage in the area will be reviewed to prevent a similar occurrence.

Apologies once again.

Mandy Machell,

Deputy Site Facilities Manager, Queen Elizabeth University Hospital

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