"Unprofessional and rude nurse"

I was there today with my son , had to wait more than an hour to be seen . Receptionist was there brushing her hair ,very unprofessional and when I asked the other receptionist how long do we have to wait she didnt know and told me to ask somebody at the other desk in the fracture clinic . When i went there and asked one of thenurse , she replied ,Have some patience !!!!! How rude and disrespectful was that . I work in the health sector too. I know how busy it is to work in hospital but that answer was just Unprofessional and discourteous. .