"Fracture Clinic"

About: Royal Stoke University Hospital / Trauma and orthopaedics Royal Stoke University Hospital Trauma and orthopaedics ST4 7LN

Posted via nhs.uk 6 years ago

Discusting.
Waited for hours to be seen. Nurses were rude to my husband.
No information about why or when we would be seen.
My mum has just died, I'm trying to organise her funeral. The last thing I need right now is to be sat here.
The Doctor's room was empty half the time. My son is a Doctor so I know that the treatment we had today was totally unacceptable.

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Royal Stoke University Hospital

Submitted on 27/07/2018 at 15:57

Published on nhs.uk at 17:06

I am so very sorry to read your comments around your poor experience of our hospital. I would also like to offer my condolences on the recent loss of your mother.
As an organisation we very much value all feedback whether positive or not so we may learn and improve. If you would like us further investigate the concerns you have raised, when you feel able to, I would be grateful if you would contact our Patient Advice and Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net. to provide additional information and allow us to support you.
With best wishes
Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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