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Not interested in listening to the patient's point of view

Posted By Anonymous-1

"Not interested in listening to the patient's point of view"

About: St Bartholomew's Hospital / General medicine

(as a service user),

I attended an appointment with a relative and saw a doctor in respiratory at Bart's hospital who was very rude, unprofessional, childish & was not interested in listening to the patient's point of view at all. They kept interrupting when you tried to say anything & kept talking themselves. They tried to make us feel like our opinion didn't count at all just because they're a doctor. The fact is that we have seen many very good doctors and they are not one of them.

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Responses

Response from Faith Kapora, Corporate PALS Lead, Barts Health NHS Trust 5 years ago
Faith Kapora
Corporate PALS Lead,
Barts Health NHS Trust

Submitted on 27/07/2018 at 11:47
Published on Care Opinion at 11:59

Thank you for taking time to contact us with feedback. We are very sorry that your experiences fell short of the high standards of care provided by Barts health. We would like an opportunity to discuss this with you further and request that you contact us on 0207 480 4776 or email us at Complaints@bartshealth.nhs.uk

Kind regards

Faith

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