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"Not very helpful"

About: Shotley Bridge Hospital Site

Visited minor injuries unit after first aider at work was unsure if I had a 'foreign body' in my right eye. Told receptionist on arrival the details of what had happened and waited for around 1 hour, no problems so far as it was not a major discomfort. I was in no doubt there was something wrong as I had gone from perfectly ok to being unable to see in a matter of seconds, however upon inspection by the nurse I was told ( after a 30 second examination ) there was DEFINITELY NOT a foreign body in my eye and that I had a stye. I explained how quickly the problem had manifested itself but was again told it was a stye and to come back in 7 days if it had not improved. I then travelled to the RVI in Newcastle where the eye emergency dept.

removed the foreign body, that Shotley Bridge had earlier insisted was not there, and gave me antibiotic gel in case of any possible infection. I shall go to another hospital in future

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Responses

Response from Shotley Bridge Hospital Site 5 years ago
Shotley Bridge Hospital Site
Submitted on 11/09/2018 at 12:03
Published on nhs.uk at 13:06


Thank you for providing feedback on your recent visit.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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