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Care Opinion

Unkind treatment

Story from nhs.uk

"Unkind treatment"

About: Charles Clifford Dental Hospital

I have been attended to by students who have not introduced themselves as students and who have not asked for my consent.As a student nurse i am always taught to introduce my self and ask for consent.i tried speaking to a tutour who wasnt interested in what i was saying.i am very dissappointed in such a service.

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 5 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 10/08/2018 at 11:46
Published on Care Opinion at 12:10

I am very surprised and concerned to learn about this. It is wrong that staff do not introduce themselves before delivering care and that such a basic step in communication was missing and very concerning that you were not asked for consent. I was very alarmed to hear that the tutor did not seem to be interested in your reports.

I shall ensure that the appropriate staff are made aware of these incidents in order that students and staff are reminded of the importance of introductions and gaining consent.

Thank you for bringing this to our attention.

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