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"Admitted for second cataract removal"

About: Royal Alexandra Hospital / Ophthalmology

(as the patient),

Admitted for second cataract removal and must compliment the treatment I received (it was the same the first time), by all staff from reception through to the staff dealing with day surgery. They were welcoming and in the case of the nursing staff, friendly, reassuring and professional. I know we are not supposed to mention names so initials will have to do: J and S, plus first year intern nurse from UWS. Thanks to you for caring for me.

The same for the theatre staff team - 'The A Team' - the only names I got were A and C (the latter should be doing stand-up; though she was always professional.).

And thanks to Dr L who did the procedure.

The whole experience was one of observing a total Esprit de Corps between and within the ward team and the theatre team. Only as a patient can you know how reassuring and comforting this is.

Best wishes to all of you (including waiting list team who arranged it.)

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Responses

Response from Jacki Smart, General Manager, Clyde Sector, NHS Greater Glasgow and Clyde 5 years ago
Jacki Smart
General Manager, Clyde Sector,
NHS Greater Glasgow and Clyde
Submitted on 25/07/2018 at 15:28
Published on Care Opinion on 26/07/2018 at 12:26


picture of Jacki Smart

Hello there

Thanks very much for taking the time to share your experiences in or day surgery unit in the RAH. The staff there work hard to make sure each patient has a positive experience in their department and will be delighted to hear this once I've shared.

I am also pleased to hear we have a budding comic in the department and may well go down to hear it for myself, appreciating your comment suggesting it was not misplaced!

I trust you are recovering well from the operation and, again, many thanks for such lovely feedback

Warm, regards

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