This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Dissappointed"

About: Dr Abela T Practice

Receptionists are Rude..

My 5 year child got Chicken Pox while i was pregnant with 2nd baby. Dr did not even look properly at the child, he was just looking at his screen all the time. He just asked us to go home as chicken pox takes 7,10 days. Then i mentioned what about me as you can see i'm pregnant. My husband can took days off and can take care of child so i can avoid virus if possible. He thought for a sec and send okay lets do your blood test to see i'm in immune to chicken pox. I arranged blood tests at basildon hospital and the next day mid wife said the blood test is okay. I was happy and took care of my child for a about a week. I had an appointment with mid wife today, and i mentioned about my child having chicken pox. She said why i have not got blood test done for chicken pox immunity ? i said i had about a week ago. She looked into system and shocked that it was just a normal pregnancy blood tests, for chicken pox it was never tested. I couldn't believe what she was saying. I was so disappointment. I have now booked again but i'm worried about if virus has effected me by now .. really worried.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Dr Abela T Practice 5 years ago
Dr Abela T Practice
Submitted on 24/07/2018 at 10:10
Published on nhs.uk at 11:06


I am sorry to hear that you are disappointed with the service you have received.

We take all criticism seriously and your comments will be discussed with the Reception team.

On investigation of the circumstances regarding your blood tests it appears that there has been a miscommunication of the various results and for this I apologise on behalf of the Practice.

The details will be explained at your next appointment but if you would like to discuss the matter in more detail please do not hesitate to contact myself or a member of my team.

Dori Tillett

Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k