This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Professionalism and kindness

Posted By Happy 123

"Professionalism and kindness"

About: Stonehouse Hospital University Hospital Hairmyres / Urology

(as a relative),

My 88 year old father spent the last seven weeks of his life in Hairmyes hospital firstly in ward 4 and then in ward 6 before being transferred to the Lockhart unit in Stonehouse.

The care he received in all three areas was carried out with dignity and compassion. We as a family would like to thank everyone involved in his care for their professionalism and the kindness that was shown to Jimmy and his family at this difficult time. The domestic, portering, nursing, radiology and phlebotomy and medical teams are a credit to the NHS and themselves.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 23/07/2018 at 14:48
Published on Care Opinion at 15:02

picture of Lise Axford

Dear Happy123

Thank you for taking the time to share your fathers' recent care experience within University Hospital Hairmyres. I appreciate you writing to us at such a difficult time and offer my condolences to you and your family.

It is heart warming to read that all team members cared for Jimmy with professionalism and kindness. I will pass on your thanks to all the team members.

Thank you again for your kind words.

Warm regards

Lise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Elaine Connelly, Diagnostic Service Manager - Radiology, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Elaine Connelly
Diagnostic Service Manager - Radiology, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 23/07/2018 at 16:08
Published on Care Opinion at 16:14

Dear Happy 123,

Many thanks for taking the time, particularly during this difficult period, to pass on your appreciation of the care and compassion shown to your father Jimmy throughout his time in University Hospital Hairmyres and the Lockhart Unit.

I am delighted that he received positive experiences from all staff groups that were involved in his care and I will ensure that your feedback is passed onto the staff groups.

Please accept my condolences for you and your family.

Kind Regards

Elaine

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Gwen MacIntyre, Senior Nurse for the Care of the Elderly, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Gwen MacIntyre
Senior Nurse for the Care of the Elderly, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 25/07/2018 at 14:24
Published on Care Opinion at 14:32

picture of Gwen MacIntyre

Dear Happy 123,

Thank you for taking the time to share your experience of our services and staff. Every staff member strives to be person centered and give that little bit extra in each of their roles.

We all understand how difficult it can be with a loved one in hospital and I'm pleased if we managed to soften the journey for you all.

With kind regards

Gwen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k