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"My own experience of the NHS at its best"

About: East Surrey Hospital / General surgery NHS East Surrey CCG

(as the patient),

After the unsuccessful treatment with antibiotics of a very large and painful abscess, I was referred, on a Saturday morning to the Surgical Assessment Unit of East Surrey Hospital.  Within a few hours I had been assessed, had blood tests and the abscess had been drained under local anaesthetic bringing much relief.  I was offered the opportunity of having this done under general anaesthetic.  The staff at the unit were all extremely kind, and kept me informed of any delays.  The nurse and the doctor were efficient, capable and understanding and explained every stage of the procedure to me.  Congratulations to this Unit at ESH.

I also had received the same excellent care from the Practice Nurse at my own Redhill surgery who originally prescribed the antibiotics and made the referral to ESH.

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 3 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 24/09/2018 at 17:22
Published on Care Opinion on 25/09/2018 at 09:52

picture of Ian Mackenzie

Dear Fluclox,

My apologies for the delay in sending you a response.

I'm pleased to read that you felt so well looked after by the team in the Surgical Assessment Unit. The whole team do a great job and typify the kind of care that we want to deliver here at East Surrey Hospital. Its also good to read that your local practice nurse was so helpful and pointed you in the right direction.

I hope you're well on the way to recovery

Kind regards


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