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"Colonoscopy"

About: Golden Jubilee National Hospital / Endoscopy

(as the patient),

I attended Golden Jubilee Hospital for a colonoscopy to investigate various gastro symptoms. Like everyone else I wasn't looking forward to it and would say I'd got myself into a real state. I'd decided after previous medical issues not to go for any sedation or painkillers and had read extensively beforehand and knew this was a very doable option for me and would be one less stress on the day.

Sadly, I felt the consultant was initially very non-supportive and the exchange put me into absolute fear. However thanks to the most lovely, reassuring and professional nurses I've ever come across they supported me in going ahead without the sedation or pain relief. To be fair, the consultant was then very good and it all happened with great dignity and professionalism. I was able to leave within 10 minutes and felt 100% immediately. I felt that although for most people sedation and/or painkillers is the way to go, no Dr knows your body like you do and views should be recognised and support given rather than what happened. The outcome could have been so different though without the support of all nurses especially Eleanor and Stacey. Overall, I'd do exactly the same again and would happily go to the same hospital and recommend the full set up and team and would like to thank them for all their care on the day including the consultant who was excellent after the initial meeting.

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Responses

Response from Lynn Heatley, Risk Manager, Clinical Governance, Golden Jubilee National Hospital 5 years ago
Lynn Heatley
Risk Manager, Clinical Governance,
Golden Jubilee National Hospital
Submitted on 27/07/2018 at 14:17
Published on Care Opinion at 14:52


Thank you very much for your lovely compliments in relation to your care with us when you attended for your Colonoscopy. I am sorry that your initial experience wasn’t what we would expect from our staff. However I am glad to see that in the end you had excellent care and support. All teams strive to provide the highest quality of care for all our patients in the hospital and the Endoscopy team will be delighted to read your lovely words. Please be assured I will pass your comments on to the team.

Thank you for taking the time to comment on our services, it is good for staff to know they are appreciated.

Kind regards

Lynn

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